FAQ

Get instant answers for the most common questions about our service.

What is the cost of the Shuttle?

$19.95 One Way Ticket / $40.00 Round Trip

How often does the Shuttle run?

Monday, Thursday, Friday and Sunday

What if I miss my bus?

Please call the 24 hour call center and explain the situation to the customer service representative.

Is there a luggage limit?

Two pieces of luggage stored under the bus in the luggage compartment. One small carry on is allowed on the bus.

Are the seats pre-assigned?

No, seating is first come first served.

What forms of payment is accepted?

Visa, MasterCard, Discover & American Express

Can I change my ticket after I purchase it?

No, tickets are non-transferable, sorry no exceptions.

Are the seats pre-assigned?

No, sorry, seating is first come first served.

How do I purchase a ticket?

Visit http://www.bus2champaign.com/reservations.html

What is Bestway Charter office hours?

Monday - Friday 8:00am 6:00pm CST (Dispatch Available 24/7)

Is my ticket refundable?

All tickets are non-refundable.

What are the Bus Pick-up and Drop-off locations?

Champaign: In front of Illinois St. Residence Hall

Oak Brook Mall: Yellow 4E SW Corner

Art Van: NE Parking Lot

Old Orchard Mall: F Lot, West side of Mall